Privacy Policy

1. Introduction

SignalStack Media LLC ("SignalStack," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our websites, subscribe to our newsletters, and use our services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the CAN-SPAM Act, applicable U.S. federal and state privacy laws, and the EU General Data Protection Regulation (GDPR) where applicable.

SignalStack Media LLC is a limited liability company organized under the laws of Delaware, with its principal office at 1209 Orange St, Wilmington, DE 19801, United States.

2. Information We Collect

Information you provide directly:

• Email address (when subscribing to newsletters)
• Name and company name (optional, when provided during signup)
• Payment information (processed securely through Stripe; we do not store credit card numbers)
• Communications you send to us (support inquiries, feedback)

Information collected automatically:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent, and navigation patterns on our websites
• Email engagement data (open rates, click-through rates) collected via our email service provider
• Referral source (how you found our website)

3. How We Use Your Information

We use your personal information for the following purposes:

• Service delivery: To deliver newsletters, provide access to paid content, and manage your subscription
• Communication: To send you newsletters, service updates, billing notifications, and respond to your inquiries
• Improvement: To analyze usage patterns and improve our content, services, and user experience
• Billing: To process payments and manage subscriptions
• Legal compliance: To comply with legal obligations and enforce our Terms of Service

4. Consent

By subscribing to our newsletters, you provide express consent to receive commercial electronic messages in compliance with the CAN-SPAM Act.

You may withdraw your consent at any time by: (a) clicking the unsubscribe link in any email; (b) emailing us at privacy@signalstackmedia.com; or (c) writing to us at our mailing address. We will process your withdrawal within 10 business days.

5. Disclosure of Information

We may share your personal information with:

• Service providers: Third-party companies that help us operate our business, including email delivery (SendGrid/Twilio), payment processing (Stripe), web hosting (Vercel), and analytics services. These providers are contractually required to protect your information.
• Legal requirements: When required by law, regulation, legal process, or enforceable governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with advance notice to you.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Storage and International Transfers

Your personal information is stored and processed in the United States where our service providers maintain facilities. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

For users in the European Economic Area (EEA), we ensure appropriate safeguards are in place for international data transfers in compliance with the GDPR.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), secure data storage, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected.

• Active subscriber data: retained for the duration of your subscription plus 30 days
• Payment records: retained for 7 years as required by U.S. tax law
• Website analytics data: retained for 26 months
• Support communications: retained for 3 years

9. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Withdrawal of consent: Withdraw your consent to our collection, use, or disclosure of your personal information
• Portability: Request a copy of your data in a portable format (GDPR users)

To exercise any of these rights, contact us at privacy@signalstackmedia.com. We will respond within 30 days.

10. Cookies and Tracking Technologies

Our websites use cookies and similar technologies:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our sites
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on our website at least 30 days before the changes take effect.

13. Contact Us

If you have questions about this Privacy Policy, contact us:

SignalStack Media LLC
1209 Orange St
Wilmington, DE 19801
Email: privacy@signalstackmedia.com